fancy win Privacy Policy

1. What Information We Collect

We collect the types of information listed below in order to create accounts on the fancy win platform and provide our services:

1.1 Information You Provide Directly

• Name, email address, mobile number, and date of birth
• National ID or passport number (for identity verification)
• Residential address
• Payment information — such as bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing only)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate location
• Session duration, pages visited, and activity logs on the platform
• Information collected through cookies and similar tracking technologies

1.3 Information from Third-Party Sources

For identity verification or fraud prevention purposes, we may receive limited information from trusted third-party verification services. In such cases, the privacy policy of the relevant service provider also applies.

2. Purpose of Information Use

Collected information is used only for the specific purposes listed below:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions (including bKash, Nagad, Rocket, Upay, and bank transfers)
• Providing customer support — assistance in Bangla and English via live chat and email
• Providing applicable bonuses, promotions, and VIP benefits
• Fraud prevention, security assurance, and fulfilling legal obligations
• Improving platform performance and reviewing user experience
• Monitoring responsible gaming matters and taking necessary action
• Sending service terms updates or important notifications

fancy win will never use your personal information for marketing or unrelated commercial purposes without your consent.

3. Cookies and Tracking Technologies

Cookies and similar technologies are used on the fancy win platform. Cookies are small text files stored on your device that help the platform remember your preferences and manage sessions.

3.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security
• Performance Cookies: For monitoring platform speed and functionality
• Functionality Cookies: To remember language preferences and interface settings
• Analytics Cookies: For analysing user behaviour and improving services

3.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may limit some core platform functionality.

4. Information Sharing and Disclosure

fancy win does not sell your personal information. Limited information may be shared with third parties only in the specific circumstances below:

4.1 Service Provider Partners

The minimum necessary information may be shared with trusted partners for transaction processing (such as bKash, Nagad, Rocket, Upay, and bank transfer gateways), identity verification, cybersecurity, and technology services. These partners are contractually bound to maintain data protection standards equivalent to those of fancy win.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or anti-money laundering regulations. In such cases, we disclose only the information that is strictly required.

4.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. You will be notified in advance, and the new entity will be obligated to provide protection equivalent to this Privacy Policy.

5. Data Storage and Security

Your personal information is stored on secure servers using SSL encryption and industry-standard security technologies. We conduct regular security audits and maintain multiple layers of protection to prevent unauthorised access.

5.1 Retention Period

Information is retained while your account is active. After an account is closed, certain information may be kept for as long as necessary to meet legal obligations, resolve disputes, and prevent fraud.

5.2 Your Role

It is your responsibility to keep your account password and login details secure. Log in from trusted devices and log out after use. If you notice any suspicious activity, notify us immediately via our 24/7 live chat or email.

6. International Data Transfers

fancy win is an international platform. As a result, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data transfers are conducted in accordance with international data protection standards and that the receiving party provides equivalent protection under this Policy.

7. Your Rights

As a member of the fancy win platform, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you and to receive a copy
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances (this may be limited where legal obligations apply)
• Objection to Processing: The right to object to the use of your information for marketing communications
• Portability: The right to request a copy of your information in a machine-readable format

To exercise these rights, contact our customer support. We will respond to your request within 30 business days.

8. Protection of Minors

fancy win strictly does not provide services to persons under the age of 21. Age verification is mandatory at registration, and we do not knowingly collect information from minors. If it is established that a minor's information has been collected in error, we will immediately close that account and delete the information.

If parents believe their child has registered on this platform, please contact us directly. For more information on responsible gaming, visit our Responsible Gaming page.

9. Marketing Communications

Subject to your consent, fancy win may contact you by email or app notification about new bonuses, promotions, and updates.

9.1 Withdrawing Consent

You can opt out of marketing communications at any time — each email contains an unsubscribe link, or you can turn off notifications from your account settings. Withdrawing consent does not stop essential service-related communications.

10. Policy Changes

fancy win reserves the right to update this Privacy Policy at any time. For significant changes, the "Last Updated" date at the top of the page will be revised and registered members will be notified by email.

Continuing to use the platform after an update will be taken as acceptance of the new policy. You are therefore advised to review this page regularly.

11. Contact Us

If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us using the details below:

• Live Chat: Seven days a week, 24 hours — in Bangla and English
• Email: [email protected]

For general information about fancy win, visit our About Us page. For answers to common questions, go to our FAQ section — there you will find answers to many common questions about accounts, payments, and bonuses.